Terms of service

1. Ordering, Payment and Delivery

You can order online or via email, phone, fax or letter.
"Like it or your money back" We offer a 14-day withdrawal and return policy on any ordered item that you do not like - you will be refunded the purchase price! See also Instructions for Cancellation and Cancellation form (WRB). Within this period unused goods have to be returned to us at your expense.
Payment options: see payment options
Shipping terms: see shipping costs

2. Offer

All prices in this web shop include the German VAT tax of at present 19% (books 7%). For customers from non-EU countries, such as Switzerland, sale and delivery at net prices is possible (export). Special offers in our shop can be limited in time or quantity. Details are provided in the product or promotion description.
Minimum order value: € 30.-
Delivery will be made ​​after receipt of payment (except for cash on delivery or pay by invoice). 
All trade goods stay in posession of Alpine Angler e.K. until we have received full payment.
All description and price information on products is subject to error.

3. Guideline for Electronic Commerce (Order process for online orders)

(a) Technical process of an order on the Internet: Please add the desired products to your virtual shopping basket. From the shopping basket or via the "Login" link, you can access and manage your existing account or set up a new account. While your checkout you select the delivery method. You then specify the payment method. Finally, you can re-check all entries for input errors and make necessary changes to your entries before submitting your order. Please refer to the on-screen instructions that will guide you through your order.
(b) Confirmation: Your submitted online order will be immediately and automatically confirmed by an e-mail that will tell you that your order has been received. This first email does not constitute a binding confirmation of your order (see paragraph 4 below).
(c) contract text: We save the contract text (it consists of the actual order: seller, buyer, product, price, etc.) and send you later the contract details by e-mail. You can view your past orders in the customer login area. Ordered as a guest, your order data is no longer accessible over the Internet for data safety reasons.
(d) Languages: The conclusion of contract is avaiable in German and English language.

4. Conclusion of contract

(a) The presentation of products in our online shop is not a legally binding offer, but a nonbinding catalog offer. By clicking the 'send order' button you make a binding order of the items in your shopping cart. The confirmation of the order follows immediately after placing the order and does not constitute an acceptance of the contract. Your order is accepted when we have sent you a binding sales order confirmation.
(b) If a contract has been concluded, but ordered items are not available from our suppliers in the foreseeable future, we reserve the right to cancel the contract. When we realize this, we will inform you immediately and refund any payments already made.
(c) German law applies to the exclusion of the UN Sales Convention. Any other mandatory consumer protection law of the permanent residence of the purchaser remain unaffected.

5. Defects, complaints

If you have cause to reclaim an item, please call us on +49 (0)8041-799 694, write an e-mail to info@alpineangler.eu or send the defective item(s) directly to Alpine Angler e.K., Seiboldweg 22, D-83646 Wackersberg, Germany. To check your complaints and to enforce them quickly from the respective manufacturer, please provide us with the following information about your complaint: 
- Name, address and account number 
- Reasons for the complaint 
- Name or item number of product 
(a) The statutory limitation period to reclaim defects is 2 years and begins on the date of delivery, i.e. the receipt of the goods by the buyer. Exceeding warranties of certain manufacturers  or their distributors stay unaffected.
(b) In case of a defect we will remedy the defect of your choice either by repair or a subsequent delivery of non defective merchandise, unless the desired type of remedy is for us at unreasonable cost. If two attempts of repair or correction of the defect were not successful or if we are unwilling or unable to remedy within a reasonable time or if remedy fails for any other reason, you may cancel the contract or ask for a reduction of the purchase price. If we are responsible for a defect (see "Limitation of Liability"), we may also pay compensation.
In some cases the manufacturer requires the original product for proof. If it turns out that in fact there is no defect, we will charge you the handling charges of the supplier. Exceeding guarantees of manufacturers stay unaffected.

6. EU regulation act for online dispute settlement (OS)

The European Commission will soon establish a platform for an online dispute settlement regulation (OS). The link will be released here as soon as this platform exists.

7. Disclaimer and Limitation of Liability

(a) We are liable if there is a legal liability standard under this contract. Further we are liable only for: damages or damage expenses that have been caused by us, our legal representatives or agents; by the intent or gross negligence or culpable violation of essential contractual obligations (obligations that allow the proper handling of the contract and the contracting partner can rely on). Except in cases of intent or gross negligence, we are liable for a violation of a contractual obligation to the foreseeable, typical damage at most.
(b) The limitation of liability also extends to the personal liability of our legal representatives and agents.
(c) Claims relating to the Product or Device Safety Act, cases of culpable causation of damages to life, body or health, fraudulent misrepresentation, an assumed guarantee for the condition of goods or a procurement risk inherited by us remain unaffected.

8. Individual Fly fishing classes, Fly tying classes & Guiding

(a) Booking: You can book online or by email, phone, fax or letter, and of course here in person. 
All prices shown for our individual Classes and Guiding on this website and in our current brochure include 19% VAT.
(b) Booking confirmation: After booking, you will receive an acknowledgment of receipt of your booking as well as a pre-confirmation by email of your desired date or a propoposal of dates within your desired time period subject to availability. After agreed appointment determination you will receive from us a written booking confirmation and invoice as well as all relevant information about your booked event in the following days by email or letter.
(c) Payment terms: Upon confirmation of your booking and reservation by us, a deposit of 50% of the total private class/guiding rate will be due. The remaining rate is due latest at the beginning of the class/guiding. You can pay the balance due in cash here on site or bank wire the balance to our bank account timely before your booked appointment. Upon receipt of the booking confirmation and invoice you can also decide to pay the class/guiding fee already in full.
If you book an individual class or guiding at short notice that can be confirmed by us, we may waive a deposit. In such a case the respective total rate is due not later than at the beginning of your class/guiding.
Deposit note for booking online: Please understand that with booking a class/guiding online the possibility of paying only the deposit instead of the total class/guiding rate is for technical reasons only possible with the payment methods "on invoice" or "prepay". For all other payment methods such as Paypal or credit card, the price shown online has to be paid in full. A purchase order is available to all customers for pure service orders. If your shopping cart contains a service like a class or guiding and tackle items, the payment option on invoice is only available to enabled customers. If you find the payment option on invoice during the order process not available and if you want just pay the deposit of your desired class or guiding, please order services and gear either by prepayment or order a class or guiding in a separate order. Otherwise always the full class or guiding rate will be settled in the check out process.
(d) Our rates include: Our individual fly fishing and fly tying class and guiding rates include besides instruction other services such as the free use of high quality loan equipment, consumables such as leaders, tippet and flies and non-alcoholic drinks and snacks during instruction, see detailed description at the respective offer.
(e) Not included in our rates: In general the costs for required fishing license(s) per participant and class/guiding day. Permit prices vary and depend on the respective water you want to fish while your class or guiding. In each case fishing licences must be paid on the spot in cash. Also not included in our rates are meals & drinks during a break with stop at a restaurant, inn or beer garden during the class/guiding. If you want us to to perform a class or guiding in a location or on a water located further than 120km away from Bad Tölz and/or this event requires the need to stay overnight at the location, extra charges for travel, food and accommodation to cover our expenses do apply.
(f) Rebooking conditions due to bad weather/water conditions: Your big advantage with us: Our individual fly fishing classes and guidings offer the possibility to postpone your booked event at short notice and free of charge by mutual agreement if conditions happen to be inadequate on your booked class/guided day(s). Such conditions are bad weather with heavy rain, snow, storm and/or too high water levels or merky water. As a rule we will contact you 2 to 3 days before your appointment in case the weather forecast or water levels are too bad. You can then decide whether you still want to go for your booked date or you can decide that on a shorter notice if you are flexible or you can also switch to another body of water or you can arrange with us an alternative date that suits you and us. This great option guarantees good conditions for your booked event.
(g) Cancellation policy: You can cancel a booked class or guiding not yet confirmed by us free of charge. The same applies if we cannot offer you a suitable date in your desired time period. If you have already received a booking confirmation with a reserved date, you can cancel your booking within 14 days of your application. In such cases you will receive a full refund of any payment already made by you minus any credit card, Paypal or bank charges (non-EU foreign transfers) incurred to our downside, should you have chosen one of these payment methods.
When you cancel your attendance for a booked and confirmed date or if you want to cancel your confirmed booking at all later than 14 days, please note that we generally keep 10% of your deposit on all cancelled bookings to cover our booking and reservation efforts.Your deposit is non-refundable if you cancel within 30 days of your booked date. The fishing season is short and the days per season with good conditions counted. In case you already paid in ful, we will refund you 50% of the total rate minus payment charges if they apply. Please understand that in the case of a short-term cancellation on your part- less than 48 hours before the start of your class/guiding or in case of no-show, we will retain all payments made to cover our cancellation costs and loss.
If we have to cancel your confirmed booking (eg illness of the guide/instructor) you will be of course given the opportunity to change to a suitable new date. If a new appointment is not possible or desirable, we will cancel your booking at no charges and will refund your deposit or full payment of the class/guiding rate.
(h) Disclaimer: Fly fishing is a safe sport compared to other sports. Of course, we are dedicated to your personal safety while the duration of your class, seminar, workshop or guiding and act with caution. If necessary during the event, the instructor will inform you accordingly about possible danger potentials and behavioral rules to avoid them.
But as with any outdoor activity - not all risks can be eliminated and so we cannot guarantee 100% safety. 
For this reason, attending our classes or guidings takes place  a t   y o u r   o w n   r i s k . Our liability for injury to persons or damage is therefore generally excluded. This is also valid for all travel with your own vehicle or if you take a ride (e.g. with the instructor or another class participant) including your private journey there/here and as well for all driving and walking to/from the class' venues (e.g. river) while the duration of the class. 
By booking and attending our classes, seminars, workshops or guiding you agree to our terms and conditions.

9. Travel

Our travel conditions will be sent automatically to you for your records together with your booking confirmation or download them here:
Reisebedingungen PDF-Download (available in German language only)

Do you have any more questions about our terms and conditions? Call us: +49 (0)8041-799 694